Web content filter is producing unexpected block pages
Major incident
Infrastructure
Internet
01-10-2023 09:00 AM CST
· 3 days, 6 hours, 56 minutes
Updates
Resolved
January 13, 2023 · 03:56 PM CST
The maintenance that Content Keeper performed on Wednesday resolved this issue.
Update
January 10, 2023 · 03:43 PM CST
Content Keeper will be performing maintenance overnight to resolve issues with improper identification. Please restart your device if you receive unexpected block pages on Wednesday morning. If that does not resolve the issue, please update existing technology tickets or submit a new ticket at http://support.lisd.net.
Issue
January 10, 2023 · 09:07 AM CST
We are receiving reports of users receiving block pages when navigating to approved sites. Users are not being identified properly and filtered at the most restrictive level. We are working with vendor support to resolve the issue.
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