Internet & Wi-Fi connectivity unavailable to schools north of 121 off 423 in the colony and Hicks ES

Minor incident VoIP Phone System Wired Network Wireless Network Internet Infrastructure
3 days, 3 hours, 43 minutes, 17 seconds

Updates

Resolved

The fiber cut has been repaired.

May 14, 2020 · 10:43 CST
Investigating

The fiber cut has been partially repaired. All schools have service restored except The Colony High School, Camey Elementary, and Morningside Elementary.

May 13, 2020 · 08:53 CST
Issue

A fiber network connection was cut between our main data center and schools north of 121 off 423 in the colony, and Hicks ES. Schools with drive up Wi-Fi access are currently without network connectivity. Teams are onsite repairing the connection.

May 12, 2020 · 08:01 CST

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