Unable to populate problem types or create tickets in IncidentIQ

Major incident Incident IQ (http://support.lisd.net)
01-08-2024 10:15 AM CDT · 6 hours, 17 minutes



IncidentIQ posted this issue is resolved. The message IncidentIQ posted is below…

Resolved - Beginning around 11:30 AM EST users on sites began to experience issues accessing ticket and asset information. A fix was deployed around 12:05 EST and after an extended period of monitoring, we are seeing the system continue to operate as normal. As such we will go ahead and close this incident out.

January 8, 2024 · 04:29 PM CDT

The issue appears to have been resolved. IIQ support has not yet closed the issue on their end. We’ll continue to monitor the system.

more info: https://status.incidentiq.com/incidents/bpgzz9jcs8q4

January 8, 2024 · 12:44 PM CDT

IncidentIQ support has identified an issue in their cloud that is preventing customers from creating tickets. They are working to resolve the issue. LISD will post more information as it becomes available.

January 8, 2024 · 10:58 AM CDT

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