Self Service (MDM) is experiencing enrollment failures and general slowness

Jamf has been performing well after changes made by Jamf’s cloud operations team on 8/19. We will continue to monitor performance and open a new incident if needed.

Jamf’s cloud operation team is evaluating the data gathered today. We expect similar problems again tomorrow unless Jamf’s cloud team corrects the backend problems overnight.

Jamf is unresponsive again. We’re working with the vendor support team to identify the cause.

Service has been restored. We will continue to monitor performance and provided an update at end of day.

We are working with our vendor’s support team to resolve the issue. Device enrollments may fail and Self Service is unavailable.