Self Service (MDM) is experiencing enrollment failures and general slowness
Major incident
Self Service (MDM)
01-20-2021 08:00 AM CDT
· 1 day, 2 hours, 33 minutes
Updates
Resolved
November 4, 2021 · 10:24 AM CDT
Self Service (MDM) is currently functioning. We will continue to monitor performance.
Update
November 4, 2021 · 10:24 AM CDT
We are still experiencing issues with the database server. We’ve attempted several resolutions and none have worked so far. We’ve sent new data off to our vendor and are waiting for their review. Device enrollments and Software installs are not functioning at this time.
Issue
November 4, 2021 · 10:24 AM CDT
We’ve identified an issue with the Self Service (MDM) database server. We are investigating resolutions at this time. Device enrollments may fail during this time.
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