Self Service (MDM) is experiencing enrollment failures and general slowness
Major incident
Self Service (MDM)
03-02-2021 09:00 AM CDT
· 6 hours, 56 minutes
Updates
Resolved
November 4, 2021 · 10:24 AM CDT
The CPU load on the database server has subsided. We will continue to monitor the load but Self Service (MDM) is currently functioning.
Issue
November 4, 2021 · 10:24 AM CDT
The Self Service (MDM) database server is experiencing extremely high load. We are working with the vendor to identify the cause. Device enrollments and Self Service installs will be prone to failure if attempted.
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