Self Service (MDM) is experiencing enrollment failures and general slowness

Performance has been stable. We will continue to work with the vendor to provide a permanent solution.

Moving to minor incident since everything is functioning. We’re going to continue working with the vendor to find a solution.

Database performance in returning to normal. We will continue to monitor performance and work with support to resolve the issue.

We’ve identified an issue with the Self Service (MDM) database server. We are working with our vendor’s support team to resolve the issue.. Device enrollments may fail during this time.