Self Service (MDM) is experiencing enrollment failures and general slowness
Minor incident
Self Service (MDM)
2021-04-21 14:20 CDT
·
5 days, 22 hours, 31 minutes
Updates
Resolved
April 27, 2021 · 12:51 PM CDT
Performance has been stable. We will continue to work with the vendor to provide a permanent solution.
De-escalate
April 22, 2021 · 08:33 AM CDT
Moving to minor incident since everything is functioning. We’re going to continue working with the vendor to find a solution.
Monitoring
April 21, 2021 · 04:33 PM CDT
Database performance in returning to normal. We will continue to monitor performance and work with support to resolve the issue.
Issue
April 21, 2021 · 03:08 PM CDT
We’ve identified an issue with the Self Service (MDM) database server. We are working with our vendor’s support team to resolve the issue.. Device enrollments may fail during this time.
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