Self Service (MDM) is experiencing enrollment failures and general slowness
Minor incident
Self Service (MDM)
04-21-2021 02:20 PM CDT
· 5 days, 22 hours, 31 minutes
Updates
Resolved
November 4, 2021 · 10:25 AM CDT
Performance has been stable. We will continue to work with the vendor to provide a permanent solution.
De-escalate
November 4, 2021 · 10:25 AM CDT
Moving to minor incident since everything is functioning. We’re going to continue working with the vendor to find a solution.
Monitoring
November 4, 2021 · 10:25 AM CDT
Database performance in returning to normal. We will continue to monitor performance and work with support to resolve the issue.
Issue
November 4, 2021 · 10:25 AM CDT
We’ve identified an issue with the Self Service (MDM) database server. We are working with our vendor’s support team to resolve the issue.. Device enrollments may fail during this time.
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