Self Service (MDM) is experiencing enrollment failures and general slowness

Major incident Self Service (MDM)
2021-05-17 08:00 CDT · 4 days, 3 hours, 17 minutes, 3 seconds

Updates

Resolved

Database load has returned to normal.

May 21, 2021 · 11:17 AM CDT
Update

The issue has started again.

May 21, 2021 · 10:22 AM CDT
Investigating

Performance was looking better overnight but the issues have returned this morning. We are continuing to work with vendor support on this issue.

May 18, 2021 · 08:55 AM CDT
Issue

We’ve identified an issue with the Self Service (MDM) database server. We are working with our vendor’s support team to resolve the issue. Device enrollments may fail during this time.

May 17, 2021 · 08:00 AM CDT

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