Self Service (MDM) is experiencing enrollment failures and general slowness

Major incident Self Service (MDM)
2021-05-17 08:00 CST · 4 days, 3 hours, 17 minutes, 3 seconds



Database load has returned to normal.

May 21, 2021 · 11:17 AM CST

The issue has started again.

May 21, 2021 · 10:22 AM CST

Performance was looking better overnight but the issues have returned this morning. We are continuing to work with vendor support on this issue.

May 18, 2021 · 08:55 AM CST

We’ve identified an issue with the Self Service (MDM) database server. We are working with our vendor’s support team to resolve the issue. Device enrollments may fail during this time.

May 17, 2021 · 08:00 AM CST

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